Terms of service

Last updated: July 19, 2026

Store Service Notice

This version of our store is designed to provide a straightforward and practical shopping experience. Product browsing, checkout, order fulfillment, delivery support, and policy-related assistance are all handled according to these Terms of Service and the additional policies linked in the website footer.

These Terms of Service govern your access to and use of zuluathletic.shop, including any purchases made through the website. By visiting the website, placing an order, using our services, or contacting ZULU, you agree to these terms and any additional policies referenced on the website.

Online Store Use

You may use the website only for lawful personal or business shopping purposes.

When using the website, you agree that you will not:

  • Disrupt or interfere with website security, checkout functions, inventory systems, payment processing, or other customers’ use of the store.
  • Copy, scrape, reproduce, reverse engineer, attack, damage, or misuse the website or its systems.
  • Use product content, images, descriptions, checkout processes, or customer service systems without authorization.
  • Attempt to gain unauthorized access to customer accounts, administrative systems, payment systems, or other restricted areas.
  • Use the website for fraudulent, deceptive, illegal, or abusive activity.

We may refuse service, restrict access, cancel suspicious transactions, or take other reasonable action when necessary to protect customers, the store, payment security, website operations, or legal compliance.

Product Information

We aim to present ZULU products and collections clearly and accurately. These may include:

  • All Products.
  • Accessories.
  • Best Sellers.
  • Bundle & Save.
  • Buy One, Get One 25% Off.
  • Cyber Week Sale.
  • Easter Sale: 30% Off Select Kids Bottles.
  • Father’s Day Sale.

We make reasonable efforts to provide accurate product names, descriptions, images, prices, features, and availability.

However, minor differences in packaging, color, appearance, materials, or presentation may occur because of:

  • Manufacturing updates.
  • Supplier changes.
  • Lighting conditions.
  • Photography.
  • Screen or device display settings.
  • Product improvements or packaging revisions.

Product information provided on the website is for general informational purposes and is not intended to constitute medical advice. Customers should review all product information, instructions, warnings, and suitability considerations before using a product.

Orders and Order Acceptance

Submitting an order through the website constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit an order before fulfillment for reasons including:

  • Pricing or product information errors.
  • Inventory shortages.
  • Payment authorization problems.
  • Incorrect or incomplete billing or shipping information.
  • Suspected fraud or unauthorized activity.
  • Violations of these Terms of Service or other store policies.
  • Shipping or fulfillment limitations.

Customers are responsible for providing complete and accurate contact, billing, payment, and shipping information.

An order confirmation indicates that we have received the order. It does not necessarily mean that the order has been finally accepted.

Final acceptance generally occurs when the order has been processed and prepared for fulfillment.

Pricing and Payment

Product prices are displayed in the currency shown on the website and during checkout.

We reserve the right to correct errors relating to:

  • Product pricing.
  • Discounts or promotions.
  • Product descriptions.
  • Taxes.
  • Shipping charges.
  • Inventory or availability.
  • Other checkout information.

Payment must be successfully authorized before an order can be processed.

Depending on the customer’s location, payment method, financial institution, or card provider, additional charges may apply, including:

  • Bank fees.
  • Card issuer fees.
  • Foreign currency conversion fees.
  • Taxes or duties.
  • Other payment provider charges.

These additional charges are determined by third parties and may not be controlled by ZULU.

Shipping, Delivery, and Risk

Eligible orders may receive free shipping according to the shipping terms displayed on the website or during checkout.

Our normal estimated order processing time is:

1–2 business days

Our normal estimated shipping transit time is:

2–4 business days

All processing and delivery periods are estimates and are not guaranteed.

Delivery may be delayed by circumstances including:

  • Carrier delays.
  • Severe weather.
  • Incorrect or incomplete shipping addresses.
  • Public holidays.
  • Customs inspections.
  • Transportation disruptions.
  • High order volumes.
  • Events outside our reasonable control.

Customers are responsible for reviewing and confirming their shipping information before completing checkout.

Additional shipping terms may be provided in the Shipping Policy and at checkout.

Returns and Refunds

Return requests are accepted only when an item is:

  • Damaged.
  • Defective.
  • Incorrect.
  • Materially not as described on the product page.

Eligible issues must be reported within 30 days of delivery.

We do not accept:

  • No-reason returns.
  • Buyer’s remorse returns.
  • Change-of-mind returns.
  • Returns based on personal preference.
  • Returns caused by selecting the wrong product or variation during checkout.

Customers must contact us and receive instructions before returning any item.

Approved returns, replacements, and refunds are handled according to our Refund Policy.

Unauthorized returns may be refused, delayed, or returned to the sender.

Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to ZULU, its suppliers, licensors, or other applicable rights holders.

Protected materials may include:

  • Website layout and design.
  • Written content.
  • Product descriptions.
  • Photographs and images.
  • Graphics and illustrations.
  • Logos and branding.
  • Product presentation.
  • Videos.
  • Icons.
  • Software and website features.
  • Other creative or technical materials.

Accessing or using the website does not grant you any license, ownership right, or permission to copy, reproduce, modify, distribute, publish, display, or commercially use these materials.

Written permission must be obtained before using protected website materials for purposes not permitted by applicable law.

Third-Party Services

Certain parts of the website or purchasing process may rely on third-party services, including:

  • Shopify.
  • Payment processors.
  • Shipping carriers.
  • Fraud-prevention services.
  • Analytics providers.
  • Advertising platforms.
  • Email and customer service providers.

These third parties may have their own terms, policies, service limitations, and privacy practices.

To the extent permitted by law, ZULU is not responsible for interruptions, errors, delays, or other issues caused solely by third-party services outside our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, ZULU will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from:

  • Access to or use of the website.
  • Inability to access or use the website.
  • Improper or unintended product use.
  • Delivery delays.
  • Carrier errors.
  • Third-party services.
  • Unauthorized website activity.
  • Events outside our reasonable control.

Nothing in these Terms of Service excludes or limits any consumer right, remedy, warranty, or liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses resulting from your unlawful use of the website, violation of these terms, misuse of products, or infringement of another party’s rights.

This provision does not apply where liability cannot legally be imposed on the customer.

Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

Changes to These Terms

We may revise these Terms of Service when changes occur in:

  • Store operations.
  • Website functionality.
  • Products or promotions.
  • Payment practices.
  • Shipping or fulfillment procedures.
  • Advertising practices.
  • Legal or regulatory requirements.

The updated version becomes effective when it is posted on the website unless otherwise stated.

Customers are encouraged to review these terms periodically.

Contact Information

For questions about these Terms of Service or a specific order, please contact ZULU using the information below.

When contacting us about an order, include your order number so that we can locate the relevant purchase information.

Website: zuluathletic.shop
Email: support@zuluathletic.shop
Mailing address: 177 Hudson St, New York, NY 10013, United States
Phone: +1 212-334-3326