Shipping policy

Last updated: July 19, 2026

Store Service Notice

For this version of our store, shipping-related requests are reviewed using the complete order record. This may include the order timeline, shipping address, carrier tracking activity, and previous customer communications.

This information helps us determine whether an order is still in transit, delayed, delivered, damaged, or requires additional investigation.

ZULU provides free shipping on eligible orders placed through zuluathletic.shop. This Shipping Policy explains our standard processing times, estimated delivery periods, customer address responsibilities, tracking procedures, and the way shipping delays or delivery problems are handled.

This policy applies to orders containing ZULU products and collections, including:

  • All Products.
  • Accessories.
  • Best Sellers.
  • Bundle & Save.
  • Buy One, Get One 25% Off.
  • Cyber Week Sale.
  • Easter Sale: 30% Off Select Kids Bottles.
  • Father’s Day Sale.

Order Processing Time

Orders are generally reviewed, packed, and prepared for shipment within:

1–2 business days

Processing times may be extended during:

  • Peak shopping periods.
  • Public holidays.
  • Payment verification or security reviews.
  • Inventory checks.
  • Address verification.
  • Severe weather.
  • High order volumes.
  • Other events outside our normal business operations.

Processing time refers to the period required to prepare an order before it is handed over to the shipping carrier. It does not include the carrier’s transit time.

Estimated Transit Time

After an order leaves our fulfillment process, the estimated shipping transit time is usually:

2–4 business days

Delivery times are estimates only and are not guaranteed.

Shipping carriers may experience delays caused by:

  • Route changes.
  • Severe weather.
  • Transportation or service disruptions.
  • High-volume shipping periods.
  • Public holidays.
  • Package scanning delays.
  • Other circumstances outside our reasonable control.

Free Shipping

Eligible orders receive free shipping according to the shipping options displayed during checkout.

Free shipping applies only to the standard shipping service offered for the order and destination.

Additional charges may apply, where permitted by law and store policy, when a customer requests:

  • Expedited or special shipping services.
  • Reshipment of an order.
  • A shipping address correction after checkout.
  • Return shipping.
  • A non-standard delivery service.
  • Another special delivery arrangement.

Any available shipping options and applicable charges will be shown during checkout or communicated to the customer when additional action is required.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate information when placing an order, including:

  • Full recipient name.
  • Complete shipping address.
  • Apartment, unit, suite, or building number where applicable.
  • Valid email address.
  • Valid phone number.

Customers should carefully review all shipping information before completing checkout.

ZULU is not responsible for shipping delays, unsuccessful delivery attempts, returned packages, or lost packages resulting from shipping information that is:

  • Incorrect.
  • Incomplete.
  • Outdated.
  • Inaccessible.
  • Missing required address details.
  • Provided incorrectly by the customer.

If an address problem is discovered after an order has been placed, customers should contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or fulfillment.

Tracking Information

When tracking is available, tracking details will be sent after the order has been fulfilled and transferred to the shipping carrier.

Customers should be aware that tracking information may not update immediately after a shipping label is created. It may take additional time for the carrier to receive, scan, and process the package.

Carrier tracking records are provided by the shipping carrier and may occasionally experience delayed or incomplete updates.

Delivery Confirmation

An order marked as delivered by the shipping carrier will generally be considered successfully delivered unless the carrier confirms that a delivery error occurred.

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  • Check the delivery location and surrounding area.
  • Check with other household members, reception staff, neighbors, or building management.
  • Review any carrier delivery notes.
  • Contact the shipping carrier for additional delivery information.
  • Contact ZULU with the order number and available carrier details.

Additional investigation may be required before a resolution can be considered.

Lost or Delayed Packages

If an order appears to be significantly delayed or lost, please contact us promptly and provide:

  • The order number.
  • The email address used during checkout.
  • The shipping address.
  • Any available tracking number.
  • Relevant communication received from the carrier.

We may review the tracking history, delivery timeline, order information, and carrier status before determining the appropriate next step.

Carrier delays do not automatically qualify an order for a refund while the shipment remains active and in transit.

Damaged Packages

If an order arrives damaged, customers should keep both the product and the original packaging.

Please contact us promptly and provide:

  • The order number.
  • Clear photographs or video of the damaged product.
  • Photographs of the outer shipping package.
  • Photographs of the internal packaging.
  • Photographs of the shipping label where possible.
  • A description of the damage.
  • Any available carrier damage information.

Damaged-product requests will be reviewed according to our Refund Policy.

Customers should not discard the damaged product or packaging until the review has been completed.

Returned or Undeliverable Packages

A package may be returned to the sender when:

  • The shipping address is incomplete or incorrect.
  • The recipient cannot be located.
  • The delivery location is inaccessible.
  • The package is refused.
  • The package is not collected within the carrier’s required period.
  • The carrier cannot complete delivery.

If a package is returned because of customer-provided address information or failure to accept or collect the shipment, additional shipping or reshipment charges may apply where permitted by law and store policy.

Shipping Restrictions

Certain products, addresses, destinations, regions, or shipping methods may not be available.

We reserve the right to cancel, limit, or modify an order when delivery cannot be completed:

  • Safely.
  • Legally.
  • Commercially.
  • Through the carriers available to us.
  • Under the shipping options offered by the store.

If an order cannot be shipped, we may contact the customer for additional information or provide another appropriate resolution.

Events Outside Our Control

ZULU is not responsible for shipping delays or delivery failures caused by events outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Carrier interruptions.
  • Transportation disruptions.
  • Government restrictions.
  • Customs inspections.
  • Labor disputes.
  • Public emergencies.
  • Address access problems.
  • Other unexpected events affecting delivery services.

We will make reasonable efforts to provide available information and assist customers when such delays occur.

Contact Information

For questions about this Shipping Policy or a specific order, please contact ZULU using the details below.

When contacting us about an order, include your order number so that we can locate the relevant shipping information.

Website: zuluathletic.shop
Email: support@zuluathletic.shop
Mailing address: 177 Hudson St, New York, NY 10013, United States
Phone: +1 212-334-3326