Contact Us

Last updated: July 19, 2026

Store Service Notice

To help our support team understand and respond to your request accurately, please explain in your first message whether your inquiry relates to an order, delivery, return, payment, product information, privacy rights, or a store policy.

ZULU provides customer support for order inquiries, product questions, shipping updates, payment concerns, return requests, privacy requests, policy questions, and reports involving damaged, defective, incorrect, or materially not-as-described products.

This page explains what information customers should provide so that our support team can review each request clearly and determine the appropriate next step.

Before You Contact Us

Providing complete information in your first message may help us review your inquiry more efficiently.

Order Questions

For questions about an existing order, please include:

  • Your order number.
  • The email address used during checkout.
  • A clear description of your question or concern.

Shipping and Delivery Questions

For shipping or delivery inquiries, please include:

  • Your order number.
  • The tracking number, if one has been provided.
  • A description of the delivery issue.
  • Any relevant carrier information or tracking updates.

Damaged, Defective, Incorrect, or Not-as-Described Products

Please include:

  • Your order number.
  • A clear description of the issue.
  • Clear photos or video of the product.
  • Photos of the product packaging.
  • Photos of the shipping package or label where available.

Please keep the product and all packaging until the review has been completed.

Privacy Requests

Clearly explain which privacy right you would like to exercise, such as access, correction, deletion, portability, or another eligible privacy request.

Please provide enough information for us to reasonably verify your identity and locate the relevant customer record. We will not intentionally request information that is unnecessary for verification.

Response Time

We aim to respond as soon as reasonably possible.

Response times may be longer during:

  • Public holidays.
  • High-volume shopping periods.
  • Carrier investigations.
  • Payment or fraud reviews.
  • Situations requiring additional documents, photos, or evidence.
  • Other events outside our normal business operations.

Sending repeated messages about the same issue may not result in a faster response. When following up, please continue using the same email conversation whenever possible.

Return and Refund Requests

All return and refund requests must comply with our Refund Policy and must be submitted within 30 days of delivery.

Eligible requests are limited to products that arrive:

  • Damaged.
  • Defective.
  • Incorrect.
  • Materially not as described on the product page.

We do not accept no-reason returns, buyer’s remorse returns, personal-preference returns, or change-of-mind returns.

Customers must contact us and receive return instructions before sending any item back.

Official Communication

Customers should use the contact information listed on this page for official customer support.

Messages submitted through unrelated social media accounts, advertisement comments, review platforms, discussion websites, or other third-party channels may not be monitored and may not be treated as formal support requests.

For the most reliable assistance, please contact us directly using the information below. Include your order number whenever your inquiry relates to a purchase.

Customer Support

Website: zuluathletic.shop
Email: support@zuluathletic.shop
Mailing address: 177 Hudson St, New York, NY 10013, United States
Phone: +1 212-334-3326