Refund policy

Last updated: July 19, 2026

Store Service Notice

Refund and return requests are reviewed individually based on the circumstances of each order. During the review process, our support team may compare the information provided by the customer with the original order details, delivery records, product description, and any submitted photos or videos before determining the appropriate resolution.

ZULU accepts return or refund requests only when a product is received damaged, defective, incorrect, or significantly different from the description shown on the product page. All requests must be submitted within 30 days of delivery.

We do not accept returns for personal preference, buyer’s remorse, change of mind, ordering the wrong item, or any other no-reason return request.

Eligible Return Reasons

A return or refund request may be considered when:

  • The product was damaged during shipping.
  • The product is defective or cannot function as intended.
  • The product received is different from the product ordered.
  • The product is materially different from the description provided on the product page.

Non-Returnable Situations

Returns or refunds will generally not be accepted in the following situations:

  • The customer changes their mind or no longer wants the product after delivery.
  • The return is based on personal preference or buyer’s remorse.
  • The wrong product, size, color, or variation was selected by the customer during checkout.
  • The product has been opened, used, modified, emptied, contaminated, or damaged, unless that condition relates directly to the reported defect.
  • The product is returned without prior authorization or without the requested evidence.
  • The issue was caused by incorrect or incomplete shipping information provided by the customer.

How to Request a Return

Customers must contact us within 30 days of delivery before returning any product.

The request should include:

  • The order number.
  • The email address used during checkout.
  • A clear explanation of the problem.
  • Clear photos or videos showing the product, packaging, and reported issue.
  • Any available evidence of damage caused by the shipping carrier.

We may request additional information or evidence before approving a refund, replacement, or return.

Return Authorization

Products must not be returned until return instructions and approval have been provided by our support team.

Unauthorized returns may be refused, delayed, or returned to the sender. When a return is approved, the customer must securely package the product and follow the return instructions provided.

Inspection and Refund Decision

After an approved return is received, the product will be inspected to confirm the reported problem.

Depending on the inspection results, we may provide:

  • A refund.
  • A replacement product.
  • Another reasonable resolution appropriate to the issue.

A request may be denied if the returned product does not match the approved return reason or appears to have been used, altered, damaged, incomplete, or unrelated to the original order.

Refund Processing Time

Approved refunds will normally be issued to the original payment method whenever possible.

Once a refund is approved, we will process it within 7 business days. After the refund has been submitted, additional time may be required for the funds to appear in the customer’s account, depending on the bank, credit card issuer, or payment provider.

Original shipping fees, return shipping costs, taxes, and handling charges will be handled according to the specific circumstances of the order and applicable legal requirements.

Exchanges and Replacements

We do not guarantee direct exchanges.

When appropriate and inventory is available, we may offer a replacement for a product that is damaged, defective, incorrect, or materially not as described.

If a suitable replacement is unavailable, an approved refund may be issued instead.

Contact Information

For questions about this Refund Policy or a specific order, please contact us using the information below. When contacting us about an order, include your order number.

Website: zuluathletic.shop
Email: support@zuluathletic.shop
Mailing address: 177 Hudson St, New York, NY 10013, United States
Phone: +1 212-334-3326