Payment Policy

Last updated: July 19, 2026

Store Service Notice

For this version of our store, payment-related support focuses on confirming whether a transaction was successfully authorized, whether the billing information matches the order details, and whether the payment provider or card issuer requires any additional action.

ZULU accepts secure online payments for orders placed through zuluathletic.shop.

Payment must be successfully authorized before an order can be processed, packed, or shipped.

Accepted Payment Methods

Credit and debit card payments are supported through the payment options available during checkout.

Accepted card brands may include:

  • Visa.
  • Mastercard.
  • Maestro.
  • American Express.
  • JCB.
  • Diners Club.
  • Discover.

The payment methods displayed during checkout may vary depending on the customer’s location, device, currency, card issuer, and the payment services currently available through the store.

Payment Authorization and Verification

When an order is submitted, the payment provider may authorize, capture, review, approve, or decline the transaction.

We may request additional verification, delay processing, or cancel an order when the payment:

  • Appears unauthorized.
  • Is incomplete or unsuccessful.
  • Is identified as high risk.
  • Does not match the billing information provided.
  • Is flagged by fraud-prevention or payment-security tools.
  • Requires additional confirmation from the card issuer or payment provider.

An order confirmation does not guarantee that the payment has been finally approved or that the order has been accepted for fulfillment.

Billing Information

Customers are responsible for providing complete and accurate:

  • Billing addresses.
  • Cardholder details.
  • Contact information.
  • Payment information.
  • Other information requested during checkout.

An order may be delayed, placed on hold, or canceled if:

  • The billing address cannot be verified.
  • The cardholder information does not match the payment record.
  • The payment remains pending or incomplete.
  • Customer information appears inaccurate or inconsistent.
  • Additional payment verification is required.

Customers should review all billing and payment information carefully before completing checkout.

Payment Security

Payments are processed through secure payment providers and Shopify-supported checkout systems.

We do not store complete credit or debit card numbers on our own local systems.

Customers are responsible for protecting their:

  • Account passwords.
  • Card details.
  • Device access.
  • Checkout information.
  • Other payment credentials.

Customers should contact their payment provider immediately if they believe their card or account information has been used without authorization.

Failed or Declined Payments

If a payment is declined, expired, reversed, disputed, canceled, or otherwise not successfully completed, the related order may not be processed or fulfilled.

Common reasons for a failed or declined payment may include:

  • Insufficient funds.
  • Incorrect billing details.
  • Expired card information.
  • Card issuer restrictions.
  • Online or international payment restrictions.
  • Fraud-prevention reviews.
  • Currency conversion limitations.
  • Authorization or security holds.

Customers should contact their bank, card issuer, or payment provider for specific information about declined transactions, authorization holds, card restrictions, or currency conversion charges.

Authorization Holds

Some banks or card issuers may place a temporary authorization hold when an order is attempted.

An authorization hold is not always a completed charge. If the order is declined, canceled, or not completed, the financial institution may release the hold according to its own processing schedule.

ZULU does not control how long a bank or card issuer takes to release a pending authorization.

Currency and Additional Charges

Product prices are displayed in the currency shown on the website and during checkout.

Depending on the customer’s location, card issuer, bank, or payment provider, additional charges may apply, including:

  • Currency conversion fees.
  • International transaction fees.
  • Bank fees.
  • Card issuer fees.
  • Taxes or duties.

These charges are determined by third parties and may not be controlled or collected directly by ZULU.

Refunds to the Original Payment Method

Approved refunds are normally returned to the original payment method whenever possible.

After a refund has been processed, the time required for the funds to appear depends on:

  • The payment provider.
  • The customer’s bank.
  • The card network.
  • The card issuer.
  • The customer’s financial institution.

Refund processing times may vary, and the funds may not appear immediately after ZULU submits the refund.

Refund eligibility is determined according to our Refund Policy.

Payment Disputes and Chargebacks

Customers should contact us before opening a payment dispute or chargeback so that we have an opportunity to review the order and provide an appropriate response.

When a chargeback or payment dispute is opened, we may provide the payment provider or financial institution with relevant records, including:

  • Order details.
  • Payment records.
  • Delivery information.
  • Tracking information.
  • Customer communications.
  • Store policy records.

Nothing in this section limits any legal right a customer may have to dispute an unauthorized or incorrect transaction.

Contact Information

For questions about this Payment Policy or a specific order, please contact ZULU using the details below.

When contacting us about a purchase, include your order number so that we can locate the relevant payment and order information.

Website: zuluathletic.shop
Email: support@zuluathletic.shop
Mailing address: 177 Hudson St, New York, NY 10013, United States
Phone: +1 212-334-3326